Discover a new and improved rule-based engine for managing your ticket forms. The SweetHawk Field Rules app for Zendesk simplifies how you control ticket fields and data that your Zendesk agents interact with. Now you can minimize agent training time by eliminating irrelevant ticket fields for specific ticket types. In addition, you can also map ticket fields to easily define new ticket types like 'Change' or add priorities such as 'Extremely Low'. This app is the perfect solution for streamlined agent ticket handling.

Supported languages: 🇧🇷🇵🇹 Portuguese, 🇩🇪 German, 🇫🇷 French, 🇳🇱 Dutch, 🇪🇸 Spanish, and 🇯🇵 Japanese.

Features

The Field Rules app can do the following, based on conditions you define:

• Hide ticket fields
• Make ticket fields mandatory
• Set ticket fields as read-only
• Apply macros
• Set ticket field values
• Other app actions*

With each rule you create, specify under which conditions it should apply. For example when a ticket has a certain tag, a checkbox is checked, or a dropdown has any value, or a combination of these. You can also define to which agents the rule should apply to. All this gives you the control you need over your forms and what your agents see and when!

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