Zendesk Approve App

The best way to do all types of approvals in Zendesk!

7-day free trial
$8 / agent / month

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Build incredible Zendesk approval workflows.

Join the many organizations using Approvals to automate thousands of approval requests each week combined.

The Approve app provides a comprehensive path to creating enforceable, flexible and auditable approvals for just about any Zendesk workflow you can imagine. Whether it’s getting budgets approved, refunds, purchases, travel, discounts or as part of a change management workflow the app combined with the power of Zendesk ticketing can be moulded to cater for a whole raft of use cases.

Send selected information from ticket fields directly to approvers with an agent's single click, or even better, use triggers to send off the approvals automatically. Get approval workflows done quickly and correctly with the ticket's audit log as the permanent record.

Approvers don't need to be users in Zendesk. Yes, you read right! Approvers can be anyone you like and you're able to create an unlimited amount of them. Save money by not having to pay for unnecessary Zendesk agents!

Unlimited Zendesk approvers with the Approvals app

Unlimited approvers

Create an unlimited amount of approvers who don’t need to be agents in Zendesk!! All they need is access to their email!

Enforce Zendesk workflow and Zendesk process

Enforce process

Specify which ticket fields must be filled before approvals can be sent & which approvals need to be actioned before a ticket can be solved.

Zendesk apps time savings with SweetHawk approvals workflows

Save time

By automatically initiating approval processes and other workflows as a result of an approval’s state.

Flexibility

Multiple approvals can be sent off in series, parallel, to groups, line managers or a combination.

Auditability

All approval actions are tracked and auditable by both agents and approvers.

Water tight approval workflow in Zendesk

Visibility

Agents have full visibility as to which approvers have already taken action, which approvers still need to respond and how many steps are still to go.

Agents can see everything that’s happening with approvals.

Once an approval request is sent, agents are able to use the timeline feature to see who has already approved, who it’s currently waiting on and how many steps there are still to go.

“It has made submitting change controls and the managing thereof so much easier … Everything is recorded in the Zendesk ticket so there is always a record of it. It's such an easy system to use and very user-friendly as well.”

— Janine Bezuidenhout, Cape Union Mart

“Now we can send an approval in just a few clicks... That one alone saves us lots of time, on many tickets, every day.”

— Dan Bowden - IT Solutions Architect at Xero

See an approver in action.

Approvers don’t need to be agents in Zendesk. All they need is email. Once an approval is granted, this will be updated on the ticket with a comment. At the completion of any approval, workflows can be setup to initiate further ticket actions.