Get the message out. Make sure everyone sees it.

Keep your entire support team in sync - instantly!

SweetHawk’s Broadcast app lets you send messages or alerts directly to Zendesk agents right inside Zendesk. Whether you need to announce urgent updates, share important reminders, policy changes, or alert agents about system outages, Broadcast ensures the right people get the message, at the right time.

Designed for clarity and speed, to ensure your team never misses critical information while working on tickets.

Track message engagement in real time to know who’s up to date and who still needs to see your announcement.

Features

• Instant in-Zendesk notifications – send announcements that appear directly inside the Zendesk interface.
• Set priority for each message - Higher priority announcements popup instantly, while lower priority broadcasts appear in the top bar feed.
• Targeted or global messages – broadcast to specific agents or your entire team.
• Track engagement – see who’s viewed or acknowledged each broadcast message.

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