The Reminders app allows agents to set customized reminder messages for themselves and other team members that popup notifications and send emails at specified times.

Reminders will work on tickets in ANY state, including 'closed'. This solves the use case where you want to get back to a customer about something in say, 6 months time, but you don't want to keep their ticket open for that long because it would muddy your views and reporting. With Reminders, you can have your cake and eat it too! Mark the ticket as solved, and get the reminder in 6 months anyway.

Supported languages: 🇧🇷🇵🇹 Portuguese, 🇩🇪 German, 🇫🇷 French, 🇳🇱 Dutch, 🇪🇸 Spanish, and 🇯🇵 Japanese.

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