Zendesk Future Tickets App
Make tickets time travel by setting a future date for their creation.
14-day free trial
$2 /agent/ month
Keep Zendesk views & reports cleaner by solving tickets when they’re actually solved!
Keeping tickets in an unsolved state for long periods just because you need to remember to get back to a customer is now a thing of the past. Now you can keep your views and reports clean by solving tickets when they’re actually solved and leaving follow-ups to a ticket you set to be created in the future.
Introducing Future Tickets. On any ticket, in the apps pane on the right, you can select a date and time that you want your future ticket to be created. You can set a note to tell yourself why you set the ticket to be created. Finally, you can define a ticket template that presets all of the details of the future ticket, including being able to copy all of the information from the original ticket.
So, if you ever find yourself wishing your tickets could time travel, do it in style with the Future Tickets app.
Set when a follow-up ticket will automatically be created and tell your future self why.
Create unlimited ticket templates to define precisely what information the new ticket will copy from the original.
When a future ticket is created, it will contain both the “note to your future self” and the description as specified in the template.
Keep track of past and future tickets with a view that lists them all out.
Example of a future ticket being scheduled.
Set precisely when the future ticket will be created and set a note that will be added the instant its created. You can also define a ticket template that presets all of the details of the future ticket, including being able to copy all of the information from the original ticket.
“We now manage our proactive services reliably with Recurring Tickets!”
— Melanie Hobman, Service Delivery Manager at Star21
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