Powering success: How Unwired Logic used Zendesk + SweetHawk to revolutionize FIP Group's customer service experience

Unwired Logic, a valued SweetHawk partner, excels in digital transformation and the overhaul of Zendesk accounts. They recently conducted a case study with FIP Group, showcasing how they addressed service limitations and enhanced key aspects of their client's offerings.

FIP Group, an Australia-based recruitment specialist, was grappling with significant communication challenges while managing over 6000 international staff. These issues affected their performance and caused undue stress among HR and dispatched staff.

In collaboration with Unwired Logic, FIP Group leveraged SweetHawk and Zendesk to transform their tech and processes, and revamp their customer journey. This overhaul resulted in a 200% increase in reply rates within an hour and a 350% reduction in average resolution time. Moreover, the transparency afforded by SweetHawk and Zendesk enabled FIP Group to pre-emptively address issues before they escalated.

At SweetHawk, we are proud to facilitate such transformations through partners like Unwired Logic, exemplifying how our capabilities, coupled with Zendesk, can redefine customer service.

Read Unwired Logic's article highlighting the benefits of using the SweetHawk Tasks and Approve app within the context of improving employee happiness here, or click the link to read the full case study below.