Zendesk Approve App

Build incredible Zendesk approval workflows — Faster, smarter, and more visible.

Join the growing number of teams automating thousands of approvals every week with SweetHawk’s Approve app.

From budgets and refunds to travel requests, purchases, and change management — Approve makes every approval clear, trackable, and lightning-fast.

And now… 🎉 Approve works directly in Slack & Microsoft Teams!
Approvers can approve or decline instantly without leaving their platform — keeping them in their flow and your tickets moving.

Why you’ll love Approve

• 👥 Unlimited Approvers — Add as many as you like (no Zendesk license needed).

• 🛡 Enforce Process — Control which fields must be filled before sending and which approvals are required before solving a ticket.

• ⚡ Faster Actions — Trigger approvals automatically or send with a single click.

• 🔀 Ultimate Flexibility — Run approvals in series, parallel, to groups, line managers, or any combo.

• 👀 Full Visibility — See exactly who’s approved, who’s pending, and what steps remain.

• 🗂 Audit Everything — Every decision is logged in the ticket for total accountability.

• 🌎 Fully Translated — Available for agents and approvers in 🇵🇹 Portuguese, 🇩🇪 German, 🇳🇱 Dutch, 🇪🇸 Spanish, and 🇯🇵 Japanese.

✨ New: Approve anywhere

With our Slack & Microsoft Teams add-ons:

• 💬 Receive requests instantly in your chat platform.

• ✅ Approve or ❌ decline without touching Zendesk or email.

• 🏎 Keep tickets moving without context-switching.

Agents still get crystal-clear timelines inside Zendesk — no more chasing down updates.