Elevate to Next Level Zendesk!

Introducing our new

Our Suite Evolution:

A product of over 8 years of Zendesk innovation, shaped by customer feedback, our suite emerges more user-friendly and powerful.

We've focused on optimizing usability and performance while ensuring top-notch security, and privacy standards for a seamless, efficient experience.

Ticket updates on anything! : Whether a task is being checked off or a task list is completed, you can set anything to happen on a ticket when you need. This makes process building hugely more flexible.
Flexible ticket field values: Whenever any task event takes place, you can dynamically update information in Zendesk ticket fields. For example, you could set a field to store a list of all completed tasks, another field to store a list of the remaining tasks.
Enhanced template customization: Create and modify ticket templates with greater flexibility, including cloning and field overrides.

Live rule-based engine: Define what happens and when with a new powerful rule-based engine for dynamic field control. It’s like triggers for your ticket fields, but live! (ie. no need to submit the ticket).
Live ticket actions: Set live actions on tickets based on changing field conditions. This means you can inject data into ticket fields automatically based on what agents do on a ticket.
Additional Field Behaviours: Visible, Editable & Optional are now available in addition to the standard Hidden, Read Only & Mandatory options to build the most complex workflows.

Workflow: That’s right! You can now configure anything to happen on a ticket based on reminder events, like when a reminder date hits and hasn’t been completed, you could automatically do something on the ticket to bring attention to it.
Manage reminders across your team: With the new view for managers to see all reminders across their entire team, it’s now so much easier to know what’s happening quickly.
Reminders can be completed by anyone: Rather than each agent needing to mark their own reminders off. When a reminder is assigned to multiple agents, only one of the agents needs to check it off to complete the item.

Unlimited Surveys: Yes, now the possibilities are endless with the ability to create as many surveys as you want to be triggered based on what ever conditions in a ticket you like.
Different types of questions: You can now ask questions with scales of your choice, whether that be 1-5 stars, happy sad meh, 0-10 or something else.
Set survey responses to update anything on a ticket: You can customise the data that you record in your Zendesk tickets based on the information you collect in a survey. This allows you to build what ever reports you want over in Explore and to create custom workflow in Zendesk too!