The Problem

While Zendesk can be used for managing odd tasks, when it comes to planning and managing more complex undertakings that involve many team members and responsibilities across departments, it is difficult to maintain control over what’s happening. 

How we help…

With SweetHawk you’ll be able to manage many tasks across many tickets with each ticket assigned to different team members or departments, all maintained and trackable from within the project (parent) ticket.

Set deadlines for each of the things that need doing or plan them out on an unlimited number of calendars that integrate seamlessly with Google Calendar and Office 365. 

For commonly performed functions, the ability to automate many of the processes can help to facilitate large time savings and achieve consistent outcomes.