Change management is super important in any organizational to guarantee seamless transitions and minimal disruptions. While Zendesk excels as a customer support & employee engagement tool, it lacks the native features necessary for comprehensive change management.

This is where SweetHawk can help. With our purpose-built apps tailored exclusively for Zendesk, you not only save valuable time and resources but also pave the way for smoother transitions and superior outcomes. Whether you're transitioning to Zendesk or aiming to streamline your ITSM change management processes, SweetHawk is the trusted app provider you can depend on for success!

The Power of Integration

SweetHawk stands out by offering a suite of apps meticulously crafted for seamless integration with Zendesk. These apps are purpose-built to enhance Zendesk's capabilities, particularly in the realms of Employee Experience and change management. For instance, their growing array of modular apps allow organizations to create robust change workflows within Zendesk, ensuring that every change is properly evaluated before being implemented. With features like predefined approval requirements and customizable change calendars, organizations can streamline their change processes and maintain consistency across the board.

Simplify Workflows with SweetHawk Apps

SweetHawk's modular app design allows for versatile workflow customization across various organizational needs. Specifically for Change Management, the ideal tools include Field Rules, Approve, Tasks and Subtickets, and Calendar.

Firstly, the Field Rules app empowers organizations to dynamically control field visibility, making it easier to capture and manage relevant information during the change management process. Meanwhile, the Tasks and Subtickets app enables agents to create and track tasks directly within Zendesk tickets, ensuring that no action falls through the cracks during change implementation.

Efficient Approval Workflows

Approval workflows are a critical component of change management, and SweetHawk's Approve app simplifies this process significantly. By providing clear and simple-to-action approval requests, organizations can expedite the approval flow and ensure timely change implementation. Moreover, the app's audit logs offer transparency and accountability, allowing organizations to adhere to compliance frameworks with ease.

Stay Organized with the Calendar App

Change management often involves scheduling and coordinating various activities, and SweetHawk's Calendar app makes this task effortless. With the ability to plan changes on a centralized calendar within Zendesk, organizations can keep track of change schedules and ensure that resources are allocated effectively. The app also allows users to link changes to their origin and build workflows based on the status of change tickets, further enhancing organizational efficiency.

Why SweetHawk?

Simplified Solutions: Our apps are purpose-built for Zendesk, ensuring intuitive integration and maximum efficiency.

Streamlined Processes: From field control to task automation, SweetHawk optimizes every aspect of ITSM change management.

Excellent Support: Experience dedicated customer service and ongoing support to ensure your success with SweetHawk.

The SweetHawk Super Suite

The SweetHawk Super Suite combines all of the SweetHawk apps in to one, highly discounted package to cater for a raft of use cases including ITSM change management above, but also employee experience, project management, client onboarding, SLA workflows and reporting, surveys and so much more!!