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Watch how a Problem becomes a Change Request with approvals, tasks, and scheduling handled in Zendesk.
Automate HR onboarding in Zendesk with SweetHawk apps that assign tasks, track progress, and keep teams aligned.
Schedule and manage events directly from tickets with two-way sync to Google and Microsoft calendars.
Add tasks to tickets, break work into linked subtickets, and track progress as each task is completed.
Add approval requests to tickets, define multiple steps, set deadlines, and track decisions.
Send unlimited surveys with rating types like 5 star, 0–10, Good/Bad, and multi-select to capture customer feedback.
Send real-time notifications to agents or groups with custom messages triggered by ticket updates or workflow events.
Set reminders on tickets that follow business schedules and trigger workflows to update tickets when they end.
Automatically create tickets on a recurring schedule with customizable timing, templates, and ticket fields.
Control ticket fields by setting rules to conditionally show, hide, or require them based on ticket data.
Schedule tickets to appear in the future so you can close the current one while ensuring timely follow-ups with customers.
Down to the second timers to track any period on a ticket, for SLAs, workflows and deadlines.