Catering for just about any Zendesk workflow you can imagine, whether it’s getting budgets approved, refunds, purchases, travel, discounts or as part of a change management workflow.
Are you tired of manually managing the onboarding process for your customers or new hires? Do you wish there was an easier way to keep track of all the tasks involved in the onboarding process?
When it comes to managing complex workflows in Zendesk, both the native Side Conversation Child Tickets and the SweetHawk Tasks & Subtickets app bring powerful capabilities to the table. Each is tailored to suit specific team needs and operational styles.
Until now, when an approval request was sent through Approve, your approvers would usually receive it by email. It worked — but let’s be honest, email isn’t always where decisions get made fastest.
Approval processes are a key part of many support workflows—whether it’s approving refunds, discounts, hardware requests, or internal changes. Zendesk has started rolling out native Approvals, giving teams a simple way to capture and track sign-offs directly in tickets.
