Approve just got more flexible with the new Slack & Microsoft Teams Integration

Approvals in Zendesk just took a big leap forward.

Until now, when an approval request was sent through Approve, your approvers would usually receive it by email. It worked — but let’s be honest, email isn’t always where decisions get made fastest.

That changes today.

With our brand new Slack & Microsoft Teams integrations, your approvers can now review and take action on requests instantly, right inside the collaboration tools they’re already using all day. No inbox digging. No app-switching. Just quick, informed decisions — exactly when you need them.

What makes this a big deal

Approvals are often the final green light before work moves forward — but they can also be the bottleneck that slows everything down. The problem? Many approvers spend more time in Slack or Teams than in Zendesk or even their email inbox.

By bringing approvals to them instead of forcing them to come to you, you’re:

• Shaving hours or days off decision times ⏱
• Reducing follow-ups and nudges 📣
• Keeping momentum on every ticket 🏎

It’s a small change that has a huge impact on your team’s flow.

How It Works

1️⃣ Connect approve to Slack or Teams

Admins can enable either (or both!) integrations in just a few clicks from the Approve app’s Add-ons section.

2️⃣ Approvers opt-In

Once connected, each approver chooses Slack, Teams, or both as their preferred delivery method.

3️⃣ Approvals land where they work

The next time you send an approval request, it appears directly in Slack or Teams. Approvers can approve ✅ or decline ❌ without leaving the chat.

4️⃣ Full visibility in Zendesk

Agents and admins can still see delivery channels and statuses inside Zendesk — so you never lose track.

A better experience for everyone

For Agents

• No more chasing approvers — requests show up in their workspace instantly.
• See exactly who has approved, who hasn’t, what channels they were sent the approvals on and what’s next in the process.

For Approvers

• Take action without leaving the app you’re already in.
• Keep your day flowing without juggling between tools.

Real-World Example

Imagine this:
You’re waiting on your Finance Director to approve a refund. In the old world, they’d see an email hours later… maybe after three meetings and a lunch break.

In the new world, they see a Slack notification pop up mid-conversation, click “Approve,” and boom — your refund ticket is moving forward in seconds.

How to get started today

If you’re already using Approve, you can enable Slack and Teams integration right now:

1. Open the Approve app in Zendesk.
2. Go to Add-ons → Toggle on Slack or Teams.
3. Connect your account.
4. Ask your approvers to update their delivery preferences.

For full setup instructions see here for Slack and this article for MS Teams.

How to get access

Getting started is simple — just drop us a line at support@sweethawk.com and we’ll set you up with everything you need.

If you’re new to Approve, there’s never been a better time to try it. Unlimited approvers, flexible workflows, full audit trails — and now, instant action in Slack & Teams.

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