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![Zendesk survey NPS CSAT Customer satisfaction app](https://d1kz0yd1invg7i.cloudfront.net/app-icons/survey-zendesk-nps-csat-customer-satisfaction-app.png)
Zendesk Survey App
Ask for 0-10 ratings on every ticket!
14-day free trial
$100 / instance / month
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A Zendesk CSAT survey with NPS.
Collect a much higher fidelity of feedback information with Survey for Zendesk. Instead of asking requesters to rate each ticket with a question where the options are limited to 'good' or 'bad', the Survey app allows you to ask your requester to rate agent performance with a 0-10 rating instead. You're also able to ask the requester a second Zendesk NPS survey question where they can rate your organization from 0-10 and report on all the results in-app.
The 0-10 responses all feed into the Zendesk ticket numeric fields and tags that allow you to produce reports over in Zendesk Explore and build workflows based on survey scores received.
![Survey zendesk unlimited](https://d1kz0yd1invg7i.cloudfront.net/web-images/survey-zendesk-unlimited.png)
Unlimited surveys
Send unlimited surveys for the one monthly price.
![zendesk nps surveys and rich data for reporting](https://d1kz0yd1invg7i.cloudfront.net/web-images/survey-zendesk-data-reporting-explore.png)
Richer data
Get richer survey data by asking customers for 0-10 scores instead of “Good/bad”.
![zendesk customer satisfaction survey branding](https://d1kz0yd1invg7i.cloudfront.net/web-images/branded-zendesk-surveys.png)
Branding
Brand your survey landing pages to create a seamless experience for your customers.
![Automate Zendesk workflow with surveys](https://d1kz0yd1invg7i.cloudfront.net/web-images/zendesk-survey-automation-workflow.png)
Automate workflow
Take action on responses fast by automating ticket-workflow based on scores received.
![Traslate any survey Zendesk in 47 languages](https://d1kz0yd1invg7i.cloudfront.net/web-images/translate-zendesk-surveys.png)
Translate
Translate all survey text that your customers see into 47 languages.
![Zendesk survey CSAT and NPS reporting in Explore](https://d1kz0yd1invg7i.cloudfront.net/web-images/zendesk-insights-reporting-for-nps-csat-surveys.png)
Gain Insights
Gain insights into survey responses with in-app reporting. Survey data is also stored on the ticket which allows you to build unlimited custom reports in Zendesk Explore.
See what happens to a ticket with each survey response.
Responses are shown in the app on the right. The score given can be converted into a good/bad CSAT score (optional). Tags are added allowing you to build workflow. Lastly, ticket fields are updated facilitating custom reports in Explore to be built.
![zendesk apps testimonial from Star21 for the survey app](https://d1kz0yd1invg7i.cloudfront.net/web-images/zendesk-testimonial-star21-best-survey-app.png)
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“This app is fantastic! It’s empowered us with NPS reporting that we needed for delivering a better customer experience and for incentivising staff. Highly recommend this app for any business looking at NPS reporting!”
— Judd Manley-Breen, GM - Operations & IT at Star21
![shaun provides a testimonial about our Zendesk survey app](https://d1kz0yd1invg7i.cloudfront.net/web-images/zendesk-survey-app-testimonial-shaun.jpg)
![top zendesk apps](https://d1kz0yd1invg7i.cloudfront.net/web-images/best-zendesk-apps-5stars.png)
“Understanding both the service level provided and being able to ask an NPS question at the same time has been invaluable for us!”
— Shaun Wilton, Group Manager Customer Service | Head of Building & Facilities at Carsales
In-app reports…
View multiple reports that track averages, NPS scores, breakdowns etc.
The data recorded on the tickets also allows you to build fully custom reports over in Zendesk Explore.
![Best Zendesk apps, satisfaction survey](https://d1kz0yd1invg7i.cloudfront.net/web-images/best-zendesk-apps.png)
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Flexible Billing
Credit card not required
Premier
Top-rated Zendesk apps builders
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Privacy & Security
We take your privacy & security seriously
Ready to begin? Install now or lock in a demo.
Your path to better Zendesk surveys with our SweetHawk enterprise-ready solution starts here: